At Jonas, we believe that the service and support provided by an organization largely determines the success or failure of any client relationship. Jonas has invested heavily in each of these critical areas to ensure that we provide the kind of reliable, responsive, quality service that our clients require.

Our mission at Jonas is to be the world’s premier software provider to the Club Management Industry by providing superior software support and product enhancements for life. Our maintenance program ensures the highest level of client success by providing unparalleled support services and free upgrades for all modules within the portfolio for which you have a license.


We Achieve this Mission By:

• Providing professional and efficient support on the Jonas application use from our highly skilled support team comprised of industry, accounting, software, and technology experts.
• Providing a central point of contact for problem determination and resolution.
• Continually upgrading our skills and level of education.
• Ensuring all calls/problems are handled with sensitivity, accuracy, responsiveness, and accountability.
• Software for Life promise: You only need to buy software from Jonas once. Jonas does not charge licensing fees on any future upgrades.
• Available 24x7 for emergency situations, our support team ensures that your business has immediate assistance available for any Jonas-related issue.
• Comprehensive web support center providing clients industry leading online support with self service availability.
  
  

Our Maintenance Principles:

• We put clients FIRST (Fast, Informative, Responsive, Support Team).
• We operate as one team and leverage all internal staff and our market partners to solve client issues.
• Our clients will only need to buy software once.
• We are empowered to do “what’s right” for the client.
• We actively seek client feedback to drive improvement in our product, services, and support.